Can I whitelist my own IP address?
Can I whitelist my own IP address?
Whitelisting your IP address is an additional security feature which is highly beneficial to protect your dialler and its data.
With security and efficiency in mind, our development team are glad to present a new feature that allows you to use a unique 32-digit security key that gives you access to not only whitelist your IP in seconds but also provide your credit balance with a lot more to come soon.
If you do happen to come across any issues, we are available twenty-four/seven to answer any queries you may have.
You may also send us a ticket via
support@primodialler.com - where we will be able to track any requests and keep you updated on any work we are doing.
Related Articles
Whitelisting An IP Address
Firstly, you will need to log into the Support link, provided to you by our Support Team (https://primodialler.com/support) along with your unique key. Once you have reached the website, you will have to simply paste the key which you were given ...
Troubleshooting "Site Not Reachable"
How-To: Troubleshoot "Site Not Reachable" This is caused due to your IP address potentially not being added to the system. In this article, I will be showing you two quick and easy ways on how you can add your IP. Self-Whitelisting Tool Use :444/ at ...
How to Route DIDs from Telnyx to your PrimoDialler
How to route DIDs towards your Dialler from Telnyx This guide will show you how to route DIDs towards your dialler. You will need to sign in your telnyx account and if you do not have account on telnyx please sign up. 1.Once you are signed in, ...
Troubleshooting "Phone Not Connected"
How-To: Troubleshoot "Phone not connected properly" Error This guide will cover how to resolve the “phone not connecting error”. This can happen with both softphones and web phones which we will show you how to resolve below. Softphone Zoiper - Error ...
Troubleshooting "Session Paused" Error
How-To: Troubleshoot Paused Session Below is an explanation as to why the dialler forced the agent panel to pause, along with what steps you may take to prevent this from happening. This pop up occurs if the dialler has detected network latency or ...