Troubleshooting "Site Not Reachable"
How-To: Troubleshoot "Site Not Reachable"
This is caused due to your IP address potentially not being added to the system. In this article, I will be showing you two quick and easy ways on how you can add your IP.
Self-Whitelisting Tool
- Use :444/ at the end
of the URL that you’re using to connect to the dialler.
- When adding the :444/
to your URL you will have a page where you will have to put your username and
password. This would be the agent username and password or the admin username
and password.
- Once you have inputted the username and
password, you will have to wait 120 seconds for the dialler to automatically
add your IP.
- Once you have waited for the full 120 seconds, you will be directed straight to the dialler where you can login.
Add IP By Key
- First
you would need to go onto the following link: https://primodialler.com/support
- Next, you would need to input the key that was
provided by the support team in the box where it says unique key and then press
submit.
- Then you may go to google and search "what is my IP address" is so that you can input it in the box. The site that we recommend to
use would be "https://www.ipchicken.com/".
- Once you have inputted your IP and have selected the server, please press add IP. Revert back to your dialler page, refresh the tab and you should then be able to access your platform.
If you do happen to come across any issues or have further questions, we are available twenty-four/seven to answer any queries.
You may also send us a ticket via support@primodialler.com - where we will be able to track any requests and keep you updated on any work we are doing.
Related Articles
Troubleshooting "Phone Not Connected"
How-To: Troubleshoot "Phone not connected properly" Error This guide will cover how to resolve the “phone not connecting error”. This can happen with both softphones and web phones which we will show you how to resolve below. Softphone Zoiper - Error ...Troubleshooting Headset
Hi, Here is a guide to troubleshoot headset issues we normally face. Please benefit from it. Thanks!Troubleshooting Wait Time
How-To: Troubleshoot Wait Time Within this short guide, we will provide you with the troubleshooting knowledge to get rid of the blue you may find on your agent wallboard! Dialable Leads One of your initial steps should be to check whether or not you ...Troubleshooting Logging In Problems
How-To: Troubleshoot Login Problems There are a few reasons as to why an agent may have an issue logging in. A few common reasons have been listed below along with what steps are needed to take to ensure you can log in successfully. Too many agents ...Troubleshooting "Session Paused" Error
How-To: Troubleshoot Paused Session Below is an explanation as to why the dialler forced the agent panel to pause, along with what steps you may take to prevent this from happening. This pop up occurs if the dialler has detected network latency or ...