Troubleshooting "Session Paused" Error

Troubleshooting "Session Paused" Error

How-To: Troubleshoot Paused Session

Below is an explanation as to why the dialler forced the agent panel to pause, along with what steps you may take to prevent this from happening.


This pop up occurs if the dialler has detected network latency or lag from your browser. To prevent further issues relating to your network latency the pop up appears to force you into pause.
As this relates to either your network or PC it would be worth trying to clear your cache, switch browsers (Firefox has been recommended in the event this occurs) or restart your PC.
If that has been tried, a reboot of the router would be recommended. 




If all options have been tried then feel free to contact the support team and they will be able to assist with a packet trace to your IP address, which is helpful to detect any data being lost from your network to the dialler.
This trace can also be provided to your Internet Service Provider to optimize your route to the dialler. 

If you do happen to come across any issues or have further questions, we are available twenty-four/seven to answer any queries.
You may also send us a ticket via support@primodialler.com - where we will be able to track any requests and keep you updated on any work we are doing.

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