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How to: Connect MicroSIP
Setting Up MicroSIP This guide provided will guide you through setting up your own MicroSIP softphone, which will be used hand-to-hand with your dialler. We have also created this guide in Video format which can be found under the following link: ...
Troubleshooting "Phone Not Connected"
How-To: Troubleshoot "Phone not connected properly" Error This guide will cover how to resolve the “phone not connecting error”. This can happen with both softphones and web phones which we will show you how to resolve below. Softphone Zoiper - Error ...
Troubleshooting Wait Time
How-To: Troubleshoot Wait Time Within this short guide, we will provide you with the troubleshooting knowledge to get rid of the blue you may find on your agent wallboard! Dialable Leads One of your initial steps should be to check whether or not you ...
Troubleshooting "Session Paused" Error
How-To: Troubleshoot Paused Session Below is an explanation as to why the dialler forced the agent panel to pause, along with what steps you may take to prevent this from happening. This pop up occurs if the dialler has detected network latency or ...
Troubleshooting Logging In Problems
How-To: Troubleshoot Login Problems There are a few reasons as to why an agent may have an issue logging in. A few common reasons have been listed below along with what steps are needed to take to ensure you can log in successfully. Too many agents ...