FAQ
How Can an Admin Hide Lead Data from Agents
How to Hide Lead Data From Agents User guide In this guide, You will learn how an Admin can hide Lead Data from Agents. Follow the steps below to check how this can be done from Admin Panel. Step 1: From Admin Panel, Go to Option ...
How To Set Inbound Calls In Campaign
How To Set Inbound Calls In Campaign User guide In this guide we will learn how to take inbound calls in campaign and how to route the DIDs to relevant inbound groups. Please follow below steps to complete DID route 1. Route The DIDs to INBOUND ...
Troubleshooting Headset
Hi, Here is a guide to troubleshoot headset issues we normally face. Please benefit from it. Thanks!
How to Route DIDs from Telnyx to your PrimoDialler
How to route DIDs towards your Dialler from Telnyx This guide will show you how to route DIDs towards your dialler. You will need to sign in your telnyx account and if you do not have account on telnyx please sign up. 1.Once you are signed in, ...
How to Add Users and Increase your Concurrent limit
How-To: How to Add Users and Increase your Concurrent limit If you are expanding your company, you will need more seats and more login details. The below guide will show you how to do both in a quick and easy fashion. Adding New Users 1. Firstly, you ...
How To Add A Campaign
Once you are logged into your administrator’s panel, you will find the “Campaigns” drop-down menu on the left-side. Go to Campaigns, right underneath, where you will then find your campaign listings. On the right side of the top menu banner, you ...
How To Add Dispositions
Once you are logged into your administrator’s panel, you will find the “Campaigns” drop-down menu on the left-side. Go to Campaigns, right underneath, where you will then find your campaign listing. On the right side of your chosen campaign, ...
What is this SIP Error?
Understanding Common Errors Our new dialler interface introduces a new feature, a carrier log report that allows agents to easily comprehend any error which may occur whilst dialing. The list below will be a further expansion to that feature, by not ...
Does PrimoDialler offer a Referral Program?
Does PrimoDialler offer a referral program? Absolutely! Spread the word about PrimoDialler and whilst not only aiding a friend in search for an award-winning service, you will also receive 50% of any mount that they first top-up – just be sure to ...
How do I submit a ticket?
How can I submit a ticket? The link below will give you access to everything when it comes to your tickets. Once you have logged-in, the “My Area” section will provide your entire log of past tickets, allowing you to access previous and ...
Can I whitelist my own IP address?
Can I whitelist my own IP address? Whitelisting your IP address is an additional security feature which is highly beneficial to protect your dialler and its data. With security and efficiency in mind, our development team are glad to present a new ...
How do I check my balance?
How can I check my balance? You should be able to view your balance on https://portal.primodialler.com/ after logging in with your registered email address. Our Portal is not only designed to give you a better insight onto your expenditure, but you ...
Adding DNC Number
How to Add DNCs (Do Not Call) 1.Firstly, log into “Admin Panel” with your username and password provided in your credentials sheet. 2.On the left-hand side of the page, click on “Data”, then below, click on “DNC Manager” 3.A page like this ...